Report: How retailers are reshaping returns experiences in 2023

With the growth of e-commerce, retailers are facing greater challenges with online returns — from increased logistics costs due to inflation to higher return rates as more shopping goes online. As for shoppers, they continue to expect online returns that are easy and free.

These challenges are also opportunities for retailers, as consumers increasingly gravitate to in-person, box-free returns. By providing more convenient returns options, retailers are cutting costs, opening new revenue streams and improving customer experience while boosting lifetime value and sustainability.

Download this report to learn: 

• How poor returns experience cost retailers
• Why retailers are facing pressures by consumers’ bracketing habits
• What shoppers are looking for from their return experiences

Sponsored by: Happy Returns